2020 has been a significant year, which dramatically affected all aspects of life around the world. The global pandemic and international social distancing have demanded all activities to move online, and therefore, enhanced the inherently important role of technology in our daily lives. Companies are investing in technological innovations more than ever before, as both consumer trends and employees’ experiences are becoming independent of digitalization and automation.
Technology has been and will be playing a major role in assisting us to cope with the coming challenges and optimize the opportunities, especially in consideration of the unpredictable pandemic situation. Looking forward to the future, Gartner - a top IT Research Firm, has anticipated the most influential technology trends to put an eye on and prepare to embrace in 2021:
1. Distributed Cloud
Distributed Cloud is an application of cloud computing, which allows data to interconnect across servers located at different locations. Distributed computing spreads the workload and application components among several servers, which are geographically located to meet certain application requirements.
Traditionally, “location” has been ignored in the concept of “cloud computing”, as cloud providers can offer services and manage data across regions with little friction. Nevertheless, ownership, efficiency as well as law compliance and evolution demand for updates and innovations, where Distributed Cloud was established, as the first Cloud Model to consider the “geographical location factor.
Distributed Cloud adds significant value in reducing latency, cost of transferring large data, and especially, ensuring that the data can comply with governance laws, demanding data to remain in the same region as it is produced. For example, in certain countries, data is required to never leave the users’ country, such as the EU.
2. Artificial Intelligent Engineering
Optimize and exploit AI potentials requires robust and established AI engineering systems, which can scale up and drive the efficiency of AI applications in the business models. Many companies have encountered problems with scalability, sustainability and governance during the establishment of AI projects.
As only 53% of AI projects make it from prototypes to implementation, according to Gartner’s research, the emergence of AI Engineering in 2021, would provide organizations with the framework and disciplines for their AI applications. “Due to the governance aspect of AI engineering, responsible AI is emerging to deal with trust, transparency, ethics, fairness, interpretability and compliance issues. It is the operationalization of AI accountability.” - Gartner representative noted.
3. Cybersecurity Mesh
As both of our work and social life move online, the cyber threat landscapes also expand. Cybersecurity Mesh allows the use of an individual or thing’s identity to define the security parameter. Brian Burke - the vice president of research at Gartner pointed to the ability of Cybersecurity Mesh to revolve around the individuals, instead of the organization
Gartner expected that by 2025, the cybersecurity mesh will support more than half of digital access control requests.
“Hyperautomation” also appeared on Gartner’s predictions of Top Tech Trends for 2020, exactly 1 year ago. Gertner believed that anything which could be automated should be automated. With consideration of the staggering pace at which digitalization and automation are evolving, companies would quickly fall behind without hyperautomation, due to the slacking efficiency and expensive operating costs.
Mr. Brian Burke of Gartner further explained on the hyperautomation trend: “What we're seeing now is that it's moved from task-based automation, to process-based automation, so automating a number of tasks in a process, to functional automation across multiple processes and even moving towards automation at the business ecosystem level. So really, the breadth of automation has expanded as we go forward with hyperautomation,”
5. Total Experience
Total Experience is also another trend that is worth putting an eye on. Total-experience refers to the combination of customer experience, user experience, employee experience, resulting in a multifaceted experience that can impact and transform business performance. Overlapping sections of these aspects can be exploited by technology, which enables companies to take advantage of the emerging trends, to Covid-19, such as Online Shopping or Remote Working.
Gartner indicated the common problem of loosely linked departments and experiences within organizations, as different touchpoints are isolated from each other, both internal and external experience processes are undermined.
Gartner predicts that companies, which can bring about Total Experience between consumers, users, employees and the companies, would soon outperform the market
Now you have learned about the top technology trends of 2021, that hold the power to transform our lives. With that being said, those who would want to stay ahead in the market would have to timely embrace and deploy these advanced technologies with their business model and systems.
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